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FAQ

When Is The 2024 Tree Order Deadline?

The 2024 tree order deadline will be in mid-April or when trees sell out. Whichever comes first. 

What Is The 2024 Tree Pick Up Date and Location?

Trees are expected to be available for pick up by end of April 2024. The pick up location is the at Reid Gardens, 42 Pick Road, Carleton Place.  

Map: 

What Is The Refund Policy?

Sorry, no guarantees or refunds. Your purchase is considered a final sale. 

Our Tree Fundraiser helps us deliver palliative care in our community and we appreciate your support. 

What Is The Bare Root Tree Method?

Almost all trees purchased via the HHNL tree sale will be delivered in the bare root state. Bare root trees are trees that are dug and stored without any soil around their roots. Trees bought "bare root" are designed to be planted directly into the ground.  Please see the Planting Instructions for step-by-step details. 

Tree Size & Caliper

Please note trees sold via the HHNL are listed by height (cms denote centimetres) or by caliper (cal denotes the diameter of the trunk, in millimetres).

In addition, the nursery HHNL uses for the tree campaign often over-delivers. Expect your tree to be at the very least the promised size, or potentially larger.

Where To Plant Your Tree

Before planting your tree, check the underground location of water, sewer, septic and natural gas lines. Planting on or too close to these lines may result in costly damages and repairs in the long term. There should be a 3-metre clearance from the tree trunk to water and sewer lines, and a minimum of 1.2 metres clearance from the edge of the root mass to the gas line. Consider the ultimate height of your tree and make certain branches are clear of overhead wires.

Call Before You Dig. It's The Law! 

To request an underground cable locate, call Ontario One at 1-800-400-2255 or submit an eTicket at Ontario One Call.  Ontario One Call operates 24 hours a day, seven days a week.  Please provide at least five working days' notice to have the underground cable locate completed.

How Do I Order A Tree?

To order your trees, find the type of tree that you want by browsing through the catalogue or, if you know the name or type of tree you are interested in, use the search box with a keyword like, "maple", "apple", "fruit" or "shade". To find out more about any tree or to order one, click on the listing in the catalogue to open the detailed description of the item. To order, select the tree size, quantity and click on the "Add to Cart" button.

Once you have chosen the trees that you want, select the checkout option and fill in the forms with your name, email, billing and delivery addresses and telephone number.  Please make sure to complete all of this information accurately so that we can reach you.  

PLEASE MAKE SURE TO INCLUDE YOUR PHONE NUMBER in your order so that we may contact you if there are any questions about your order.

On check out, you will be given the option to pay by credit card through our Shopify secure online payment service.

If you have any questions or run into any problems please email us at trees@hhnl.ca with your name, number and the best time to reach you.

How long before I get edible fruit from my pear and/or apple tree?

Fruit trees generally start to bear fruit about 5 to 7 years of age. These trees are already a few years old, so with good conditions and care, they should produce in 2-3 growing seasons.

If we currently have no fruit trees, is it absolutely necessary to buy 2 trees in order to get fruit from them?

Most fruit trees produce best when cross-pollinated, this means more than one tree. Pears absolutely require 2 different trees which flower at the same time. Apples are often self pollinating but do better with 2 or more tees. The others can be next door. Pollination between different species is generally not successful in nature. We can artificially cross things like peaches to get nectarines but not in your garden.

How far away from weeping bed/tiles and wells should I plant willow trees?

Generally speaking, if you are worried, don't plant willows! Thirty feet should be an absolute minimum distance from any part of a weeping tile bed. When in doubt, further is better. The willow roots search out water, that's their nature. Willows are the ideal tree to use to dry out any soggy or low lying areas. All that being said, they make beautiful landscape trees at a distance.

Can you explain how planting zones work?

Plant hardiness zones are an indicator of the types of plants that will grow successfully within a specific area. The higher the zone number the milder the average annual temperature and climate. The lower the number the colder the extreme winter temperatures and the harsher the climate. A sheltered area on a property can provide a micro climate which can support higher zone plants.

What are the key advantages of planting bare root trees?

1. More root mass. Bare root trees can have up to 200% more roots than balled and burlapped or container trees.
2. Easier planting. A young tree without soil weighs little, so it easy to move and plant.

To learn more about the bare root tree method, we encourage you to read Creating the Urban Forest by Cornell University.